FAQs

We are always happy to answer any enquiries, but if you have a specific question it may already be answered in our FAQ section or as part of our professional literature.

Where to copy Gerda key?

Gerda Security Products Ltd is the genuine source for Gerda Keys for our Gerda Products. In adherence to stringent regulations, key cutting services are solely available at Gerda, emphasizing our commitment to maintaining the security and integrity of Gerda locking systems. Purchasing or cutting these keys elsewhere is deemed unlawful under our established policies. Our key management department maintains close relationships with major internet trading sites and police the unlawful attempts of reselling Gerda keys closely, this includes the cutting or duplication by any locksmith or distributor. Any attempts are immediately removed.

Where can I buy Gerda keys?

Please note keys are only able to be ordered through our Registered key holders. Our key management department maintains close relationships with major internet trading sites and police the unlawful attempts of reselling Gerda keys closely, this includes the cutting or duplication by any locksmith or distributor. Any attempts are immediately removed.

How to use a Gerda key?

For any enquiries regarding the proper usage of a Gerda Key, please feel free to reach out using the form provided above. We are here to assist you with any questions or concerns you may have about the application and functionality of Gerda keys.

How to remove Gerda key from lock?

How to open h36 Gerda key ?

New product development

How do I find out more about legislative requirements

We conduct comprehensive, third party certified, CPD presentations on latest fire safety legislation and our teams represent trade associations working closely with industry. With nearly 30 years of experience, we are well placed to assist.

We have a requirement for fire safety works – what differentiates Gerda Security from other suppliers?

We are a manufacturer who owns our designs; our primary test evidence and innovation. Find out more about our journey, our production tours and our centre of training & innovation.

We would like to find out more about your products, where can we view these?

We offer product presentations as well as training courses at our newly launched centre of training & innovation. Please enquire for further details.

Do you offer CPD presentations?

We offer a wide range of third party certified CPD presentations. These can be linked to our training courses. Please enquire for further details.

Does my local Fire Brigade use Gerda’s One Key System?

A majority of UK Fire & Rescue services carry Gerda One Key system master keys. Feel free to contact us to find out if your local services are registered with us.

Do you offer maintenance services?

Yes, Gerda offers an array of maintenance services to ensure the longevity of our solutions. Additionally, our annual maintenance program can be tied to your fire safety risk assessment schedule.

Do I need new plans every year?

As a minimum the regulations require the RP (responsible person) to inspect annually and ensure contents are up to date, which Gerda can do as part of a 5-year ERP Plans Service and Maintenance Package. Although your plans will only need renewing if any of the required elements have changed.

How do I go about providing an Emergency Response Pack?

Having worked with the FIA/NFCC on the ERP guidelines (as acknowledged in the Code of Practice listed on Gov.uk regulation 6), Gerda provides a complete ERP Plan Service with annual audit & maintenance option for total piece-of-mind.

https://www.nationalfirechiefs.org.uk/write/MediaUploads/NFCC%20Guidance%20publications/Protection/PIBS_Guide_06-21_V2.pdf

What is the difference between a PIB and SIB?

They’re the same, a Premises Information Box (PIB) is the original Gerda name for a secure facility to store information about a building for use by the fire service during an incident, which is now also know by the generic term secure information box (SIB). PIBs are referred to in the initial Grenfell Tower Inquiry and FIA NFCC Code of Practice (for the provision of Premises Information Boxes in Residential Buildings) with the regulations simply referring to secure information boxes (now termed SIB).

With a Gerda PIB you’re installing the original SIB developed with the fire and rescue service.